The business world is still transferring its workforce potential into digital. According to recent statistics, 16% of companies globally are fully-remote, yet there are still jobs that cannot be moved to remote mode. Despite the global trend of digitalization and automation, retailers, healthcare workers, logistics, groceries, and petrol stations stay in their workplace, communicate with people directly, and cover people’s needs. Yet, both remote and offline workers face difficulties in their everyday work life due to old-school schedule management, poor internal communication, and general staff motivation. To solve these problems, workforce management solutions offer software to integrate the internal programs of various businesses and make them accessible, adjustable, and user-friendly. Such software eliminates the need to use several applications simultaneously and saves costs.
Here, we’ve collected all the main points about workforce management software and its benefits.
What is a Workforce Management Software
More and more companies are turning to various applications that can help them adjust the working process. They use application number one for scheduling, two for attendance checking and leaving, third for communication. All these things require extra costs and time for adaptation, as they can have different operating systems (OS), and employees should get used to them.
Workforce management software can provide all these elements in an all-in-one platform. Thanks to WFM software, you can use it on your desktops and mobiles, which simplifies the whole user experience and makes it more understandable. Such software allows top managers, who are working in the headquarter in another city, to plan and delegate the working agenda of workers based around the country. Instead of using enterprise resource planning (ERP), service lifecycle management (SLM), customer relationship management (CRM), human resources management (HRM) applications, you can have it all in one place.
Besides its simplicity in use, workforce management software also has a great variety of features.
Workforce management software suits both small startups and the world’s biggest enterprises, as it is a solution that provides multiple features for a company’s flexibility for every stage of business growth. Companies can better engage with employees, retain top talents, and support their work-life balance thanks to WFM software. Companies automate repetitive planning, forecast future workload, and optimize time and expenses with workforce software. WFM gives companies all sets of tools for better productivity.
What problems does the workforce solve?
The modern world of labor faces many difficulties that have become crucial over these few years. Among various issues, leading positions remain with insufficient scheduling, absence of motivation among employees, lack of training, and miscommunication between different working ranges. In total, every such point causes a high turnover level, even now numbers are unpleasant. According to Trading Economics, the US unemployment rate edged up to 4.0 percent in January of 2022. In Europe, the situation is very similar, the unemployment rate was 6.4 percent in December 2021. To change the situation for the better, workforce management software can cover all these needs and provide transfer from old and ineffective applications.
Instead of using multiple CRMs, HRMs, and so on, you can try an all-in-one platform and leave outdated methods of running the business. Another benefit of such software is that it can be adjusted to your business needs and smoothly integrated with an existing application so that your data will remain.
Thanks to data collection that provides workforce software, top management has a real possibility to change the attitude of the employees, optimize workload and expenses.
Now that you know the main functionality of workforce management software, you can choose what type suits you more. Among popular options, most companies choose cloud solutions that can be supported by Web, Desktop, Mobile and can be used even on personal devices like smartwatches and tablets. Another benefit of the workforce is that this software can work on mobiles without internet access – top management and frontline workers are in touch even if they are miles away physically. This solution guarantees data security and can be integrated with any application or be integrated reversely. The workforce cloud platform is simple in use, and due to its accessibility, top managers can easily plan and introduce tasks, and employees will know exactly what to do or whom to reach. Whether you manage a team that’s always on the go (e.g., out in the field), a remote team spread around the world, or even a team that still works face-to-face, they all have access to the tools, documents, and information that make it possible for them to do their job. Everything can be customized and unified according to your work domain so that the process would be seamless and ongoing in all the company’s locations.
What Are the Benefits of Workforce Software?
> Reduced labor costs: thanks to analytics and forecasting options of workforce management software, top management can reduce labor costs by ensuring that they are not overscheduling employees for the tasks that need to be done.
> Mobility and Accessibility: managers and frontline workers access the system and use required features directly through any device.
> Integration: WFM software offers integrations (reserved integrations) with various other vendors, including SAP, Oracle, Benefitfocus, and many more. Plus, it can be localized into your native language.
> Improved communication: thanks to self-service tools, the employee communication module bridges the gap between HQ and the frontline. You can reach every single employee directly, despite the distance.
> Increased productivity: tools and resources that provide workforce management software help employees know their obligations precisely and show their job’s direct impact. With its accessibility and simplicity of requests and shift management, the solution allows preserving work-life balance without disrupting work processes.
The modern world of labor dictates its own rules, but we go further to succeed in it and make it more prosperous. If you wish to raise the productivity of your employees, improve internal communication, and reduce turnover rates reach us, and we will provide you with a solution that does it all. Together we can make the workforce sphere modern and efficient.
FinTech and Banks. Friends or eternal competitors for the customers? Read more in the article
Nowadays business is still adapting to the new reality of the workforce. Remote, offline, hybrid, and many more mixes of work-life appear introducing new demands and rules. Workforce management solution has answers to all of them. Read more.
The world is changing rapidly and to keep up with the pace more and more companies choose to outsource. One of outsourcing cooperation is a dedicated team model. Read more here