Overview
Engagement :
Dedicated team
Industry :
Sales & Marketing
Technologies :
Team :
6 software developers, Delivery manager

We collaborated with the Microsoft partner who developed the all-in-one platform that activates AI, CRM, and communication channels for customer-facing teams. They design, develop and sell their own products to integrate the personal environment of users with the corporate environment. Among customers are well known companies such as Oracle, SAP, Salesforce.com, NetSuite, SugarCRM and others.

Their products are used by millions of users from thousands of companies around the world such as Boeing, eBay, Honeywell, Volvo, ComputerShare, Navistar etc. Together with our Client we partnered with Microsoft with the goal of building the team of highly skilled engineers that were going to develop and support connected app features that extend Dynamics 365 CRM possibilities.

Challenges

Since the project was developed in partnership with Microsoft it was important to adhere to the highest standards of software development declared by MS. Proffiz developers systematically went to on-site visits to Redmond, Washington, US, for knowledge exchange and office work in order to gain insight of how this enterprise software works, what are the customer needs and learn ways we can improve existing functionality and build new features, with least possible friction. 

One of the challenging features we had to implement fast was the implementation of support of Delegate Access functionality introduced by Microsoft into Dynamics and Outlook 365 products.

Another crucial part of Microsoft’s associated product was production support. Continuous development and improvement of the system allowed our team to be involved into the Customer Incident Management process. All customer issues had to be resolved in the shortest terms.

Values delivered
Bringing a Company Product to the Next Level
Increased product quality and improved the functionality
Adherence to High Standards of MS Development Process
Organized and managed ICM process according to clients KPI
Effective Management
We hired a manager from our side to lead our team in Ukraine and part of the team on the clients side to be immersed in the project as much as possible
Regular On-site Visits
To ensure the most effective knowledge sharing and understanding of existing product functionality at the enterprise level
Bringing a Company Product to the Next Level
Increased product quality and improved the functionality
Adherence to High Standards of MS Development Process
Organized and managed ICM process according to clients KPI
Effective Management
We hired a manager from our side to lead our team in Ukraine and part of the team on the clients side to be immersed in the project as much as possible
Regular On-site Visits
To ensure the most effective knowledge sharing and understanding of existing product functionality at the enterprise level

They recommended starting development from scratch. Proffiz used minimal, but effective, communication to articulate the MVP’s limitations. The team’s suggestions for best technologies were very helpful

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Photo and Document Management
Develop various software products: from security and payment solutions to photo editing, work with photos and documents.
Global Print API
The platform enables businesses to send any print data to the API and Production handler for worldwide creation and fulfillment of print products.
Packaging Management Platform
The solution for packaging management including asset management, artwork creation, project management, workflow automation, quality assurance, and supply chain collaboration.
Where are we?
Proffiz is your reliable software vendor based in Europe, that develops great products for companies across the world
Talk to us and get your project moving


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    14 Uhorska st., building 3, 79034, Lviv, Ukraine
    60 Podole st., 30-394 Krakow, Poland
    Engstraat 3, 5256 BD Heusden, Netherlands

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