Since the project was developed in partnership with Microsoft it was important to adhere to the highest standards of software development declared by MS. Proffiz developers systematically went to on-site visits to Redmond, Washington, US, for knowledge exchange and office work in order to gain insight of how this enterprise software works, what are the customer needs and learn ways we can improve existing functionality and build new features, with least possible friction.
One of the challenging features we had to implement fast was the implementation of support of Delegate Access functionality introduced by Microsoft into Dynamics and Outlook 365 products.
Another crucial part of Microsoft’s associated product was production support. Continuous development and improvement of the system allowed our team to be involved into the Customer Incident Management process. All customer issues had to be resolved in the shortest terms.