Overview
Engagement :
Dedicated team
Industry :
Sales & Marketing
Technologies :
Team :
6 software developers, Delivery manager
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We collaborated with the Microsoft partner who developed the all-in-one platform that activates AI, CRM, and communication channels for customer-facing teams. They design, develop and sell their own products to integrate the personal environment of users with the corporate environment. Among customers are well known companies such as Oracle, SAP, Salesforce.com, NetSuite, SugarCRM and others.

Their products are used by millions of users from thousands of companies around the world such as Boeing, eBay, Honeywell, Volvo, ComputerShare, Navistar etc. Together with our Client we partnered with Microsoft with the goal of building the team of highly skilled engineers that were going to develop and support connected app features that extend Dynamics 365 CRM possibilities.

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Challenges

Since the project was developed in partnership with Microsoft it was important to adhere to the highest standards of software development declared by MS. Proffiz developers systematically went to on-site visits to Redmond, Washington, US, for knowledge exchange and office work in order to gain insight of how this enterprise software works, what are the customer needs and learn ways we can improve existing functionality and build new features, with least possible friction. 

One of the challenging features we had to implement fast was the implementation of support of Delegate Access functionality introduced by Microsoft into Dynamics and Outlook 365 products.

Another crucial part of Microsoft’s associated product was production support. Continuous development and improvement of the system allowed our team to be involved into the Customer Incident Management process. All customer issues had to be resolved in the shortest terms.

Values delivered
Bringing a Company Product to the Next Level
Increased product quality and improved the functionality
Adherence to High Standards of MS Development Process
Organized and managed ICM process according to clients KPI
Effective Management
We hired a manager from our side to lead our team in Ukraine and part of the team on the clients side to be immersed in the project as much as possible
Regular On-site Visits
To ensure the most effective knowledge sharing and understanding of existing product functionality at the enterprise level
Bringing a Company Product to the Next Level
Increased product quality and improved the functionality
Adherence to High Standards of MS Development Process
Organized and managed ICM process according to clients KPI
Effective Management
We hired a manager from our side to lead our team in Ukraine and part of the team on the clients side to be immersed in the project as much as possible
Regular On-site Visits
To ensure the most effective knowledge sharing and understanding of existing product functionality at the enterprise level

The nice, open communication and the technical competence of their team members stood out. We learned new technologies, gained experience and some of our developers got the opportunity to gain new skills. We also got experience in remote development.

client
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Where are we?
Proffiz is your reliable software vendor based in Europe, that develops great products for companies across the world
Talk to us and get your project moving


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    Software Development Center
    60 Podole st., 30-394 Krakow, Poland
    office
    Sales Development Representative
    Singapore
    Singapore
    14 Uhorska st., building 3, 79034, Lviv, Ukraine
    60 Podole st., 30-394 Krakow, Poland
    Singapore

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