Because the application was deeply integrated with Microsoft Dynamics 365 and Outlook, development had to follow strict enterprise software standards and continuously adapt to changes across the Microsoft ecosystem. Proffiz developers regularly traveled to Redmond, Washington, for on-site knowledge exchange and collaboration, gaining deeper insight into enterprise product requirements, user needs, and opportunities to improve existing functionality and introduce new features with minimal disruption.
One of the key challenges was rapidly adding support for Delegate Access functionality introduced across Dynamics 365 and Outlook. The team had to understand the new capabilities, adapt the application architecture, and deliver the integration without affecting existing user workflows.
Production support was another important part of the engagement. Alongside continuous product development, the Proffiz team participated in the Customer Incident Management process, investigating and resolving customer issues under tight response expectations while maintaining the stability of the application.
